Contact us/FAQ

 If you have any questions about measurements, please DM @jam.attire on Instagram or email help@jamclothing.net!

 

PLEASE REVIEW OUR POLICIES BEFORE CONTACTING US, YOU CAN FIND THESE AT THE BOTTOM OF THE PAGE OR TAP THE THREE LINES IN THE TOP RIGHT CORNER!!!

Q: I have been waiting almost a week for my order to update. When will my order come?

A: Please understand that when there is a lot of orders, order update time may be extended to 1-3 weeks. Typically, orders are processed in less than a week. Your order will arrive, so please understand that I am working hard to send you tracking and drop orders off at the post office! Thank you for your patience.

 

Q: I paid for 1-3 day shipping, but it has taken longer than 1-3 days. What do I do?

A: Please note that these are the times that the post office provides to me. This does not mean that your order will arrive in that amount of time after your order is dropped off at the post office. The post office faces thousands of orders per day, and can sometimes face delays.

 

Q: My order was marked as delivered, but it's not here. What do I do?

A: Please wait at least one day before emailing me about a miss-delivered order. The post office is notorious for marking things as delivered and dropping it off the next day. 

 

Q: How can I take care of my product so that it lasts the longest it can?

A: Please click here to see the washing instructions for our products.

 

Please see FAQ above before emailing me. Use the email below to contact me regarding any order issues or concerns.

Please be sure to include your name and order number in the email.

Email: help@jamclothing.net